Xtreme HD IPTV · Customer Information
Refund Policy
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This Refund Policy explains how to request a refund for an Xtreme HD IPTV subscription purchased through xtremehdiptvi.org.
Contact support about your service problem during the first seven days after payment and activation.
If our team cannot resolve the problem, you are eligible under our first-week refund policy.
We aim for approved refunds to appear within three days, subject to bank or payment provider processing.
1. Our First-Week Refund Policy
If you experience a service problem within the first seven days after successful payment and automatic activation, contact our support team during that period.
Our team will work with you to investigate and troubleshoot the issue. If we cannot resolve the problem, you are eligible for a refund under our first-week refund policy.
Reporting the problem within the first seven days preserves your eligibility while troubleshooting continues, even if the investigation extends beyond that period.
2. How to Request a Refund
Contact support by email at [email protected] or through WhatsApp.
Please include:
- Your order reference.
- The email address used at checkout.
- Your device model and application name.
- A description of the problem and any error message.
- Any troubleshooting steps you have already tried.
Do not share passwords, verification codes or full payment card details. Hide sensitive information before sending screenshots.
3. Troubleshooting and Review
Support is available 24 hours a day, seven days a week. We may ask you to check your application settings, account configuration or internet connection to help identify the cause of the problem.
If our team cannot resolve the reported service problem, we will confirm your refund approval and arrange the refund.
4. When Will the Refund Arrive?
Once your refund is approved, we aim for it to appear in your payment account within a maximum of three days.
The time it takes to appear can depend on your bank or payment provider. If you have not received it after three days, contact us so we can check its status and provide available transaction information.
5. Subscription Activation and Renewal
Subscriptions activate automatically after successful payment confirmation. Your subscription period starts at that time, rather than when you first use the service.
Each purchase is a one-time payment. Renewals are manual, and we do not automatically charge you when your subscription expires.
6. Try the Service Before Purchasing
You may request a free trial before placing a paid order to review the available content and check compatibility with your device and player.
Taking a trial does not remove your eligibility under this Refund Policy or any mandatory consumer rights.
7. Requests After the First Seven Days
Requests made after the first seven days fall outside our first-week commercial refund policy. You can still contact support for assistance or to discuss your circumstances.
This time limit does not restrict any refund or other remedy you may be entitled to under applicable law.
8. Your Consumer Rights
This policy supplements your mandatory consumer rights. It does not exclude applicable withdrawal rights or remedies where a service does not conform to the contract.
Immediate activation alone does not remove a statutory withdrawal right. Any legally required consent or acknowledgement must be obtained separately during the purchase process.