Privacy Policy

1. Privacy Contact

For questions about your information or to exercise your privacy rights, contact Xtreme HD IPTV at [email protected].

2. Information You Provide

Your email address and WhatsApp number are required contact details. We use them to communicate with you about your account, provide login information and assist with support requests.

We also handle subscription and order information needed to manage your purchase, including the selected plan, connection allowance, subscription status and payment confirmation.

If you contact support, we receive the messages, device details, error descriptions and screenshots you choose to send. Please hide passwords, verification codes and payment card details before sharing screenshots.

3. How We Use Information

• To manage purchases and subscription access.
• To send account login information, verification messages and order communications.
• To investigate technical issues and respond to support or refund requests.
• To manage communication preferences and privacy requests.
• To send permitted marketing emails, with an unsubscribe option.

Where applicable data protection law requires a legal basis, processing necessary to deliver your purchase is based on performance of the contract. Other processing may depend on consent, legal obligations or a legitimate interest such as protecting accounts and resolving disputes, subject to applicable law.

4. IPTV Provider and Service Providers

We do not send your email address or WhatsApp number to our IPTV provider. Account access information needed for login is communicated to you by Xtreme HD IPTV.

Your contact information is not provided to third parties for their independent marketing. Services needed to communicate with you or process a payment may nevertheless handle information as part of providing those functions.

For example, email delivery services process messages, WhatsApp handles communications sent through its platform, and payment providers process payment information. These services also have their own privacy policies.

5. Payments

Available payment methods are displayed at checkout. The payment provider associated with your chosen method processes the information needed to complete the transaction.

Xtreme HD IPTV does not store your payment card details. We receive the payment confirmation and transaction information needed to manage your order, support requests and refunds.

Purchases are one-time payments. Renewals are manual, and we do not automatically charge you when your subscription expires.

6. Cookies and Tracking

The website provides a cookie preference banner. Cookies required for website functions, such as maintaining a login session, may be necessary for the features you request.

You can also manage cookies through your browser. Blocking essential cookies may prevent some account or checkout functions from working correctly.

We do not currently use Google Analytics, Meta Pixel or other advertising tracking tools. If such tools are introduced, we will update this policy and obtain consent where required before enabling non-essential tracking.

7. Marketing Emails

We may send promotional emails where permitted by applicable law, using consent where it is required. Marketing emails include an unsubscribe link that you can use to stop receiving further promotional emails.

Unsubscribing from marketing does not prevent necessary messages relating to an existing purchase, account security, support request or refund.

8. Storage, Subscription Removal and Retention

Customer information is stored on the servers used to operate our service. Subscription access is removed when the subscription expires or is refunded.

Subscription removal is different from deleting contact information. Your email address and WhatsApp number can be removed through your customer account.

Removing contact details does not necessarily delete every related order record, payment-provider record or backup copy. You can contact us to request details about information still held and its retention period. Any information that must be retained for applicable legal obligations or legal claims remains subject to those requirements.

9. Managing or Deleting Your Information

Sign in to your customer account to access the available controls for removing your email and WhatsApp information.

If you cannot sign in or need help with a broader deletion request, email [email protected]. We may need to verify that the request relates to your account before disclosing or changing information.

10. Your Privacy Rights

Depending on the law that applies to you, you may have rights to access, correct or erase personal information, restrict certain processing, receive a portable copy, withdraw consent or object to marketing.

You may also have the right to complain to your local data protection authority. These rights can be subject to legal conditions and exceptions. Contact us to discuss a request.

11. External Services and International Processing

Following an external link or using a payment or communication platform involves that service's own privacy practices.

Those services may process information in countries different from your own. Contact us for information about the providers involved in your purchase or communication and any applicable transfer safeguards.

12. Policy Updates

We will update this page when our privacy practices change and revise the date shown above. Where required, we will provide additional notice or request consent for a new use of personal information.