Terms of Use

1. About Xtreme HD IPTV

Xtreme HD IPTV offers subscription access and setup assistance through xtremehdiptvi.org. Questions about these Terms or your order can be sent to [email protected].

Our service is offered to customers internationally, subject to applicable laws and any territorial restrictions affecting particular content. Availability may differ between countries.

2. Choosing Your Subscription

Before paying, review the subscription duration, simultaneous connection allowance, price, currency and device requirements shown for your selected plan. Keep your order confirmation for future reference.

You may request a free trial before purchasing to review the available content and check your viewing setup. A trial does not automatically become a paid subscription.

3. Payment, Activation and Duration

Subscription activation is automatic immediately after successful payment confirmation. The paid subscription period begins when payment is confirmed and activation takes place, rather than when you first watch content.

If your payment is confirmed but access has not been activated, contact support with your order reference so we can investigate.

Prices may vary by market, plan duration and connection allowance. The amount and currency displayed at checkout apply to your purchase. Any applicable taxes or additional charges must be disclosed before payment.

4. One-Time Payments and Manual Renewal

Each subscription purchase is a one-time payment. We do not automatically renew your subscription or charge you again when it expires. To continue using the service, you must place a renewal order manually.

Xtreme HD IPTV does not store your payment card details. Payment providers process payment information under their own terms and privacy policies. We may retain order and transaction references for order management and support.

5. Devices and Simultaneous Connections

You may configure your subscription on multiple compatible devices. However, the number of devices streaming at the same time must not exceed the simultaneous connections included in your purchased plan.

For example, a one-connection plan may be configured on a television and a phone, but only one of them may stream at a time. A plan with additional connections permits simultaneous viewing up to its purchased limit.

Device compatibility and player features depend on the device model, operating system and application. Any separate player licence or application fee is not included unless expressly stated in your offer.

6. Content and Permitted Use

The available content can be reviewed through a free trial before purchase. Content availability may change and can be subject to provider and territorial restrictions.

Your subscription provides viewing access within the limits of your plan. It does not transfer ownership of content or grant permission to reproduce, resell, redistribute or publicly broadcast it.

• Use the service lawfully and respect intellectual property rights.
• Do not bypass connection limits, access controls or territorial restrictions.
• Do not attempt to access another customer's account or interfere with the service.
• Do not resell or commercially redistribute your subscription without express authorisation.

7. Account Security

Provide accurate contact details and keep your account credentials and verification codes private. Contact support promptly if you suspect unauthorised access.

When sharing screenshots for troubleshooting, hide passwords, verification codes and payment details.

8. Support and Maintenance

Support is available 24 hours a day, seven days a week, through WhatsApp and email. To help us investigate, include your order reference, device model, application name and a description of the issue.

Updates may occasionally require a maintenance interruption. These interruptions are normally brief, typically around one hour or less. This is an estimate rather than a guarantee for every incident.

Playback may also be affected by your internet connection, device, player or an unexpected technical incident. Contact support if access or playback is not working as expected.

9. First-Week Refund Policy

If you experience a service problem during the first seven days after payment and activation, contact support within that period and allow our team to troubleshoot. If we cannot resolve the problem, you are eligible for a refund under our first-week refund policy.

Include your order reference, checkout email and a description of the problem in your request. Reporting the issue within the first seven days preserves your eligibility while our team investigates.

Once approved, we aim for the refund to appear in your payment account within a maximum of three days. The actual posting time can depend on your bank or payment provider. Contact us if it has not appeared within that period.

This commercial refund policy does not limit any mandatory cancellation, withdrawal or refund rights available under applicable law.

10. Mandatory Consumer Rights

Nothing in these Terms removes rights that cannot legally be excluded, including remedies where a service does not conform to its agreed description.

Immediate activation does not, by itself, remove a statutory withdrawal right. Where applicable law requires express consent or acknowledgement before immediate supply affects that right, these must be obtained separately in the purchase process.

11. Restrictions and Suspension

We may restrict access where reasonably necessary to address unauthorised use, security risks or a material breach of these Terms. Where appropriate, we will explain the reason and allow you to contact support to resolve the issue.

Any suspension or termination remains subject to applicable law and any refund rights you may have.

12. Privacy

Please read our Privacy Policy for information about how personal information is handled when you use the website, purchase a subscription or contact support.

13. Changes and Complaints

We may update these Terms and will show the revision date on this page. Updates do not retrospectively remove rights attached to an existing purchase. Material changes affecting an active subscription will be communicated where required.

For a complaint, contact our support team with your order reference and the outcome you are requesting. These Terms do not prevent you from using any applicable legal remedy or consumer complaint procedure.